What is a spa membership and how does it work?
Our memberships let you enjoy quality skin care with significant savings, ensuring that your skin receives consistent, professional year-round care. To make things hassle- free, the credit card you provide us will be automatically billed on the same date of initial purchase every month thereafter.
Your membership is a special treat just for you, they will not be transferable. Only the member can enjoy the services to ensure you get the most out of your membership experience.
Membership Duration: Laser membership, White Willow Renew and Preserve Memberships span over 12 months.
Service Frequency: Renew and Preserve holders can enjoy one of the services included in their membership per month. Holders of the laser memberships can enjoy using one small area and one large every 5 weeks.
Booking Service: Once you have selected and signed up for your desired membership, you can easily book the services included in your membership either online or by giving us a call.
Memberships do not automatically renew once expired.
Your membership is a special treat just for you, they will not be transferable. Only the member can enjoy the services to ensure you get the most out of your membership experience.
Membership Duration: Laser membership, White Willow Renew and Preserve Memberships span over 12 months.
Service Frequency: Renew and Preserve holders can enjoy one of the services included in their membership per month. Holders of the laser memberships can enjoy using one small area and one large every 5 weeks.
Booking Service: Once you have selected and signed up for your desired membership, you can easily book the services included in your membership either online or by giving us a call.
Memberships do not automatically renew once expired.
What are "add on" services?
Holders of the Preserve membership will be able to select 4 add-ons that boost the facial experience and increase the results of your treatment.
Add-ons include:
Hydrating Eye Treatment: this hydrogel eye patch reduces the visibility of wrinkles and puffiness for visibly smoother and younger-looking eye contour. Suitable for tired eyes with wrinkles, puffiness and dark circles.
High Frequency Treatment: is used to treat and prevent acne, shrink pores, reduce the appearance of fine lines, decongest puffy eyes and reduce redness. It can even rejuvenate the scalp and nourish hair follicles for healthier hair growth.
Celluma LED Therapy: is a class II medical device used to treat acne, fine lines, wrinkles, and inflammation using varying wavelengths of blue, red, and near-infrared LED lights.
Vivier Glow Peel: is a gentle yet effective peel tat helps refresh, brighten, tighten and illuminate the appearance of the skin. Ideal for all skin types.
HydroJelly Mask: A “jelly-like” mask that provides the skin with several benefits such a as hydration, smoothing, moisturizing, washing, exfoliating, cooling toning and inflammation reduction.
Add-ons include:
Hydrating Eye Treatment: this hydrogel eye patch reduces the visibility of wrinkles and puffiness for visibly smoother and younger-looking eye contour. Suitable for tired eyes with wrinkles, puffiness and dark circles.
High Frequency Treatment: is used to treat and prevent acne, shrink pores, reduce the appearance of fine lines, decongest puffy eyes and reduce redness. It can even rejuvenate the scalp and nourish hair follicles for healthier hair growth.
Celluma LED Therapy: is a class II medical device used to treat acne, fine lines, wrinkles, and inflammation using varying wavelengths of blue, red, and near-infrared LED lights.
Vivier Glow Peel: is a gentle yet effective peel tat helps refresh, brighten, tighten and illuminate the appearance of the skin. Ideal for all skin types.
HydroJelly Mask: A “jelly-like” mask that provides the skin with several benefits such a as hydration, smoothing, moisturizing, washing, exfoliating, cooling toning and inflammation reduction.
What is included in the "small area" and "large area" of the Unlimited Laser Membership?
Holders of the unlimited laser membership are able to choose ONE small area and ONE large area from the list of areas provided. You may only choose one of each area and can not substitute for another area throughout the length of your membership.
Small Areas Include: Bikini line, Lip, Chin, Chest (female), Navel, Underarm, Fingers and Toes
Large Areas Include: Brazilian, Half Leg, Full Arms, Half Face, Stomach, Half Back, Chest (male)
For an additional $75/month, members are able to upgrade from a large area to an x-large area at the start of the membership.
X-Large Areas Include: Full Legs, Full Back, Full Chest, Abdomen.
Small Areas Include: Bikini line, Lip, Chin, Chest (female), Navel, Underarm, Fingers and Toes
Large Areas Include: Brazilian, Half Leg, Full Arms, Half Face, Stomach, Half Back, Chest (male)
For an additional $75/month, members are able to upgrade from a large area to an x-large area at the start of the membership.
X-Large Areas Include: Full Legs, Full Back, Full Chest, Abdomen.
How long does a membership last for?
The White Willow Renew and Preserve membership lasts 12 months to ensure that you experience a comprehensive year of skincare. A year long journey empowers you for the future with the knowledge to make informed skincare decisions.
The unlimited laser membership also runs for a 12-month period.
These memberships conclude after the 12-month period and do not renew automatically.
The unlimited laser membership also runs for a 12-month period.
These memberships conclude after the 12-month period and do not renew automatically.
What are my payment options?
The credit card you provide us will be automatically billed starting from the date of purchase and every month thereafter on the same date. Memberships do not automatically renew at completion.
Note: Member benefits are applied at the regular price of services and/or products (according to the membership type) and are not to be combined with other offers or sales.
Note: Member benefits are applied at the regular price of services and/or products (according to the membership type) and are not to be combined with other offers or sales.
Why are monthly professional facials important?
The natural skin cycle revolves around a rejuvenation period of approximately every 28 days. During this cycle the skin undergoes process such as cell turnover, natural detoxification and collagen renewal. As the dead skin cells are deposited onto the top layer of skin, they can clog pores and hamper the effectiveness of your home skincare products.
Monthly professional facials and exfoliation will align with the skin cycle and ensure that all dead skin cells and impurities are regularly cleaned away. This will promote a healthy radiant complexion, strengthen your skin barrier and enhance the effectiveness of your skin care products at home.
Monthly professional facials and exfoliation will align with the skin cycle and ensure that all dead skin cells and impurities are regularly cleaned away. This will promote a healthy radiant complexion, strengthen your skin barrier and enhance the effectiveness of your skin care products at home.
Can I switch my membership types?
No, unfortunately, we do not allow switching between memberships.
Can I substitute a facial included in my membership for another type of facial?
At this time, you will not be able to substitute what is included in your purchased membership for other treatments.
Can I freeze my membership?
Unfortunately, our system is not set up to offer the option to freeze memberships payments.
How do I cancel my membership?
To cancel your membership, kindly send a cancellation request by sending written notice to [email protected] a minimum of 30 days before your next scheduled billing date. A cancellation fee of $300 will be charged. No refunds will be issued after monthly membership fees have been charged. Please indicate the date in which you intend to terminate the membership.
How does year-round consistent skin care affect skin aging?
Year-round consistent skin care can help protect the skin from external factors that contribute to aging. Here are some examples how:
Targeted Treatments: Professional care often involves treatments that are specifically tailored to address individual skin concerns. These targeted treatments can address and prevent age-related skin issues before they become more pronounced.
Moisturization: Regularly moisturizing the skin helps maintain its hydration levels, preventing dryness and the appearance of fine lines and wrinkles. Well-hydrated skin also looks plumper and more youthful.
Exfoliation: Professional skin treatments include regular exfoliation of the skin which helps to remove dead skin cells, revealing fresh new skin underneath. This process can improve skin texture, reduce the appearance of fine lines and promotes cell turnover.
Boosting Collagen production: Collagen is protein responsible for maintaining the skin’s elasticity and firmness. As we age, its production naturally slow downs leading to sagging skin and wrinkles. Professional treatments promote the layers of the skin to produce more collagen, in turn reducing the signs of aging.
Prevention of free radical damage: Using antioxidant-rich products can help neutralize free radicals, which are unstable molecules that can damage the skin and accelerate the aging process. Antioxidants like vitamin C and E can protect the skin from environmental stressors and promote a more youthful complexion.
Targeted Treatments: Professional care often involves treatments that are specifically tailored to address individual skin concerns. These targeted treatments can address and prevent age-related skin issues before they become more pronounced.
Moisturization: Regularly moisturizing the skin helps maintain its hydration levels, preventing dryness and the appearance of fine lines and wrinkles. Well-hydrated skin also looks plumper and more youthful.
Exfoliation: Professional skin treatments include regular exfoliation of the skin which helps to remove dead skin cells, revealing fresh new skin underneath. This process can improve skin texture, reduce the appearance of fine lines and promotes cell turnover.
Boosting Collagen production: Collagen is protein responsible for maintaining the skin’s elasticity and firmness. As we age, its production naturally slow downs leading to sagging skin and wrinkles. Professional treatments promote the layers of the skin to produce more collagen, in turn reducing the signs of aging.
Prevention of free radical damage: Using antioxidant-rich products can help neutralize free radicals, which are unstable molecules that can damage the skin and accelerate the aging process. Antioxidants like vitamin C and E can protect the skin from environmental stressors and promote a more youthful complexion.
